Apple denies blame on beats headphones explosion
The Australian woman whose Beats exploded on her head when she fell asleep during a long-haul flight in February, 2017, has been refused compensation by Apple, according to Digital Trends.
Apple, which acquired Beats in 2014, blamed the incident on a faulty AAA battery. The woman was left with serious burns to her face and hands.
“Our investigation indicated the issue was caused by a third-party battery,” an Apple representative said in a statement issued by lawyers for the unnamed woman, according to Adelaide Now. Whoever produced the battery maker remains undisclosed.
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The woman described what happened in a statement to the Australian Transport Safety Bureau (ATSB): “As I went to turn around I felt burning on my face. I just grabbed my face which caused the headphones to go around my neck.
“I continued to feel burning so I grabbed them off and threw them on the floor. They were sparking and had small amounts of fire.”
Fortunately, an even more serious accident was prevented by the flight attendant. At the time, the ATSB said that both the battery and its cover melted and stuck to the floor of the aircraft, so that the rest of the flight the passengers “endured the smell of melted plastic, burned electronics, and burned hair.” The owner of the wrecked Beats headphones said people were “coughing and choking the entire way home.”
In response to Apple’s claim that the fire was caused by a faulty AAA battery, the woman said via her lawyers: “The headphones don’t work without batteries, yet nowhere on the headphones — or their packaging — did it specify which brand of batteries should be used.”
Whether the woman decides to continue her action against Apple or not is unclear. However, the tech company is adamant that the Beats device itself was not the cause of this highly unfortunate incident.
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