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These are the world’s best airlines and airports

Singapore Airlines has just been named the world’s best airline, according to a report made by AirHelp. The company received the highest scorings regarding service quality, punctuality and solving customers’ complaints.

Following Singapore Airlines, the top 3 best airlines in the world are Etihad Airways (United Arab Emirates) and Qatar Airlines (Qatar).

The European company that received the highest position in the ranking is Austrian Airlines, coming fourth int he ranking.


Other European companies that managed to crack the top 10 are Air Dolomiti (Italy), British Airways (Great Britain), Virgin Atlantic Airways (Great Britain), Aer Lingus (Ireland) and TUI fly Netherlands (The Netherlands).

The highest ranking American company is United Airlines, coming 29th.

The world's best airlines

At the opposite end, the lowest-ranking companies turned out to be Ryanair (Ireland, 83rd position), Monarch Airlines (Great Britain, 84th), Tunisair (Tunisia, 85th), SmartWings (Czech Republic, 86th) and Bulgaria Air (Bulgaria, 87th).

By comparison, in autumn 2016, the world ranking of airlines was led by Qatar Airways from Qatar, followed by Oman Air (Oman, 2nd position) and Austrian Airlines from Austria (3rd position). The lowest three positions were occupied by Ireland’s Ryanair, Turkey’s Onur Air and China’s China Eastern Airlines.

AirHelp has also made for the first time a ranking of the world’s best airports, taking into consideration the punctuality, quality of services, as well as their visibility on social media. The first position is occupied by Singapore Changi Airport, followed by Munich International Airport and Hong Kong International Airport. The USA have Cincinnati/Northern Kentucky International Airport in the top 10, on the 6th position.

The best airports in the world

The bottom positions within the ranking are occupied by Manchester International Airport (74th position), London’s Gatwick Airport (75th position) and Kuwait International Airport (76th position).

Diane Stinsow