The Silent Solutions: How to call the police without having to talk on the phone
The are dangerous situations when you need the police urgently, but it’s unsafe to talk on the phone.
Actually there’s a simple way of calling the police if you find yourself in a difficult situation, without having to tell an operator on the phone that you need help.
Police have issued a reminder to the public about what to do in an emergency situation in which you’re able to dial 999, but unable to tell the operator you need help.
The correct procedure to follow, which is called Silent Solutions, decides whether to dispatch police to thousands of silent callers every day. But not everyone knows what to do.
When you phone 999 (or 112), the operator will ask what emergency service you need. If there’s no request, the assistant will ask you to ‘cough’, or make some other audible indication in the case of a police emergency.
If even making any sound is dangerous, the call will be put through to an automated system, which asks the caller to press ’55’ if they’re in trouble.
If ’55’ isn’t dialled, the police will not attend.
“We totally understand that sometimes people are unable or too afraid to talk, however it must be clear that we will not routinely attend a silent 999 call. There must be some indication that the call has not been mis-dialled.” a police spokesman said, cited by Mirror.